MyCCC Email/ Calendar Icon Authentication Issue - 12/22/2017 - Resolved

If you receive the following error message while clicking on the Email/Calander link in MyCCC

"This service cannot be accessed because your login credentials are not yet valid. Please log in and try again. We are unable to process your request at this time, please try again later."   

IT is working on the issue and will post an update when there is more information.    If you are currently in your email please do not log out until we resolve this issue. 

Thank you, 

CCC IT 

Start time 9:15 a.m.
End time 12:08 p.m.


The issue with Email/ Calendar has been resolved. A reboot of the server brought MyCCC and Email on line. If you experience any other issues please contact the helpdesk at 607-962-9555.

Thank you, 
CCC IT 

Security Questions for MyCCC - 12/8/17 - Resolved

When logging into MyCCC security questions need to be filled out. The questions are for new users and old users. IT is sorry for any inconvenience but the fix was needed for all accounts.

If you have any questions please feel free to contact the helpdesk at 607-962-9555 or email helpdesk@corning-cc.edu.

Thank you,
CCC IT

Banner Production Down - 12/4/2017 - Resolved

Banner Production is currently down. IT is aware of the issue and is working on it. Please check back here for an update once it is back up and running.

Thank you,
CCC IT

MyCCC Slowness & Banner INB Non-Responsive - 11/29/2017 - Resolved

Currently MyCCC is experiencing slowness issue, Banner INB is also non-responsive. IT is aware of these issue and is working on a resolution. 

Thank you, 

CCC IT 

MyCCC Login Issue - 11/27/17 - Resolved

On 11/27/17 MyCCC became unavailable from the start of the day to 4:20pm.  During this time IT worked with multiple vendors to resolve the issue and at 4:20 MyCCC became available.

Thank you for your patience,
- IT

Arogs issues/ Server issues - 11/8/2017 - Resolved

The College is currently experiencing some server issues. There may be some intermittent issue with programs such as Argos and the Multi-plan Application ( ITC ). IT is currently working on resolving this issue and will update this blog when further information is available.

Thank you,
CCC IT

MyCCC Login and Timeout Issues - 11/7/2017 - Resolved

MyCCC was updated on 11/4/17 and due to this the bookmarks of all users need to be updated to myccc.corning-cc.edu.  Until your bookmarks are updated you will experience login authentication error issues.

Also, logins will timeout after 10 minutes and will not allow access to Blackboard, My Banner, Gmail, and Argos after the 10 minutes have passed.  IT is working on the issue but if you cannot access these applications please logout and back in.

Thank you,
- IT

Instructions for Firefox

Instructions for Edge

Instructions for Internet Explorer

Instructions for Google Chrome 

MyCCC Slowness - 10/25/2017 - Resolved

MyCCC is experiencing some slowness. MyCCC will allow you to log on it will take some time. IT is working with our vendors to see what could be causing the issue.

Thank you, 

CCC IT

UPDATE: MyCCC was updated on 11/4/17 and has not experienced any slowness since.

- IT

Campus Phones Down - 10/23/2017 - Resolved

The phone system is currenlty down. IT is aware of the issue and working on resolving it. An announcement will be posted on the IT Channel once the situaiton has been resolved. Please look at the IT channel for any updates on the situation. 

UPDATE:
Phones have been restored

Thank you, 

CCC IT

MyCCC Login Issue - 10/12/2017 - Resolved

As of 10/12/2017 around 4:10pm, we are experiencing login issues with MyCCC.  We are working to resolve these issues as soon as possible and we appreciate your patience.

Update:  This issue has been resolved on 10/12/2017 at 8:00pm.

Print Management Down - Paper Cut - 10/02/2017 - Resolved

The College's print management system is currently down. Our vendor is looking into this. IT will post once the issues is resolved. Please do not send any print jobs to the printers till they are operational. The vendor will be refunding all prints during this time. 

Thank you, 
CCC IT 


UPDATE:

The College's print management system was down this morning. Our print vendor OES will be refunding all prints that were charged to students during this time. If you have any questions about the refund please stop by print shop in C007.

Thank you, 

CCC IT 

ITEC services impacted - 9/25/17 - Resolved

ITEC has started seeing network interruptions around 11:00am from Level3 this morning.  This is impacting connectivity for the ITEC and SICAS teams.  It may also be causing network connectivity performance issues accessing services located at ITEC. Such services may include Blackboard and the SUNY Library.

This has been resolved by ITEC at 3:30 9/25/17

MyCCC Experience Slow Performance - 8/31/2017 - Resolved

MyCCC is currently experiencing some slow performance.  IT is aware and is currently working on the issue. IT will let the campus community know when the issue has been resolved.

Thank you,
CCC IT


The current issue has been resolved. If anyone experiences this issue again, please contact the IT Service Desk at 607-962-9555. 

- CCC IT

Wireless down all campus locations - 8/25/17 - Resolved

Wireless is down for all campus locations at this time. IT is aware of the issue and is working on a resolution.

Thank you,
CCC IT


Wireless is back up for all campus locations. If you are still experiencing issue please contact the IT Helpdesk at 607-962-9555 or helpdesk@corning-cc.edu.

Thank you,
CCC IT

SPAM - 8/4/2017 - Resolved

If you received an email from Nancy Latour please mark it as SPAM in your email.  If you clicked on links in the email please change your MyCCC password. If you have quesitons contact the IT Helpdesk at 607-962-9555.

Thank you,
CCC IT

Intermittent External calling - 8/2/2017 - Resolved

External calling for all campus locations is currently intermittent. IT is aware of the issue. The issue is being repaired by FLTG. There is no estimated resolution at this time.

Thank you,
CCC IT 


The phone issue has been resolved. Everything seems to be back up and functional.

CCC IT 

Self Service Banner and Banner Production Down - 8/2/2017 - Resolved

IT was just made aware that Self Service Banner and Banner Production are down. We are currently working on the problem. We will let the campus community know when it is back up and running.

Thank you,

CCC IT


Self Service Banner and Banner INB are back up and functional. If you see any issues with the system please contact IT at 607-962-9555.

Thank you,
CCC IT 

Argos Down 7/5/2017 - Resolved

Argos is down. IT is working on the issue. We will update the IT channel once we have it back up again. Issue is still persisting. We are going to be looking into this. There is a ticket open with Evisions to see what is going on with the server.

-CCC IT

Argos Down - Resolved

Arogs is currently down, and IT is aware of the issue, and working on getting it back up. When IT has fixed the issue an update will be put on My CCC under the IT channel.

Thank you,

CCC IT

IT has resolved the issue.

CCC IT 

Wireless Upgrade - 6/28/17 9:00-11:00 PM - Resolved

The wireless system will be upgraded between 9:00-11:00 PM on 6/28/17.  During this time the wireless at all sites (excluding Perry Hall) will be down.

Please plan accordingly and email erava@corning-cc.edu for any questions/concerns.

- IT

Self-Service Banner and Off Campus Location Interent - RESOLVED

There currently is an issue with Self-Service Banner within MyCCC. There has also been reports of internet connectivity issues with Computers at our Airport Corporate Park and Elmira Campuses.  IT is aware of the problem and are working on a resolution.

Thank you,

IT Department

The issue has been resolved as of  12:30 on 6/7/2017 IT thanks everyone for the patience and cooperation during the down time.

Thank you,
IT Department

Banner Forms Link on MyCCC may not work - Resolved

If you use the Banner Forms link on MyCCC under the Employee or Faculty Tab please be aware that this may not work properly. We have found out that Banner will not run correctly on the newest Firefox version,version 52. If you run into this problem please put in a helpdesk ticket by emailing helpdesk@corning-cc.edu or by calling 607-962-9555.

Thank you,
IT

Perry Hall Cable Outage - Resolved

Issue resolved on 3-12-17 at 3:00 PM.

Time Warner is currently experiencing issues. They are working on the problem and will hopefully have it resolved today 3/10/17.

Effected Services:

Internet and Cable TV that is provided by Spectrum/TWC.

Notice:
Spectrum/TWC is experiencing area wide outages in the north east caused by power outages due to high wind damage. They are working with NYSEG and RG&E to get services restored. At this time, there is no Estimated Time to Resolution (ETR), however they are hopeful to have service restored today.

Web Address When On Campus

When on campus and trying to access the external site please be sure to use https://www.corning-cc.edu. Some browsers require this.

Partial MyCCC/Blackboard Outage on 1/19/2017 - Resolved

Several reports have come into the  IT Department that some students, faculty and staff were experiencing connection and performance problems in Blackboard and MyCCC beginning at 12:20pm on Thursday, 1/19/2017. The IT Department became aware of these issues at approximately 3:00pm and the problem was resolved at 4:10pm on Thursday, 1/19/2017