MyBanner Timeout Issue - 6/19/2019 - Resolved

We are seeing MyBanner Timeout issues in two locations.  The first is with Look UP Classes under the Faculty & Advisor tab and the second is while using the Search bar.  We have reported these issues with our SUNY support folks and are waiting on a resolution.  A workaround for Looking up Classes is to use the Look Up Classes under the Student Services & Financial Aid tab.

Update: The Timeout issues have been resolved, please let us know if you are experiencing any other issues.

Thank You,
IT

Google Calendar Outage - 6/18/19 - Resolved

IT has been informed by Google that they are experiencing technical issues with Google Calendar.  We will let you know when services have been resolved.

Update:  Google has resolved the Calendar issue.

IT

Banner Outage - 6/17/19 - resolved

We are experiencing an issue with Banner and SUNY technology support is looking into the issue.

Update: IT has been working with SUNY hosting services to restore access to Banner forms and Self-Service Banner (myBanner).  The Banner forms services are working but myBanner is still not available.  This is our highest priority and we apologize for this extended outage.  We have escalated this problem with the SUNY hosting service.

Update:  SUNY has restored services, please let our Helpdesk (607)962-9555 know if you are experiencing any issues.

IT

Email Spam 3/14/2018

If you receive an email regarding Human Resources or Management are conducting an employment verification please delete the email. That email is a SPAM. IT is aware of the situation. 

Thank you, 

CCC IT 

Gmail Issue - 1/8/2018 - Resolved

3:41 p.m.

Email is back up and running now. If you are experiencing any issue please contact the IT Helpdesk at 607-962-9555 or by email helpdesk@corning-cc.edu.

Thank you, 

CCC IT 

12:45 p.m.

Currently users who log out of MyCCC or gmail will not be able to get back into the email system. Users who try to get back into their email will be met with an error message stating that "user credentials are not yet valid." IT is aware of the issue and will be working on getting the system back up. Please check back for an update regarding the issue.

Thank you,
CCC IT

MyCCC Email/ Calendar Icon Authentication Issue - 12/22/2017 - Resolved

If you receive the following error message while clicking on the Email/Calander link in MyCCC

"This service cannot be accessed because your login credentials are not yet valid. Please log in and try again. We are unable to process your request at this time, please try again later."   

IT is working on the issue and will post an update when there is more information.    If you are currently in your email please do not log out until we resolve this issue. 

Thank you, 

CCC IT 

Start time 9:15 a.m.
End time 12:08 p.m.


The issue with Email/ Calendar has been resolved. A reboot of the server brought MyCCC and Email on line. If you experience any other issues please contact the helpdesk at 607-962-9555.

Thank you, 
CCC IT 

Security Questions for MyCCC - 12/8/17 - Resolved

When logging into MyCCC security questions need to be filled out. The questions are for new users and old users. IT is sorry for any inconvenience but the fix was needed for all accounts.

If you have any questions please feel free to contact the helpdesk at 607-962-9555 or email helpdesk@corning-cc.edu.

Thank you,
CCC IT

Banner Production Down - 12/4/2017 - Resolved

Banner Production is currently down. IT is aware of the issue and is working on it. Please check back here for an update once it is back up and running.

Thank you,
CCC IT

MyCCC Slowness & Banner INB Non-Responsive - 11/29/2017 - Resolved

Currently MyCCC is experiencing slowness issue, Banner INB is also non-responsive. IT is aware of these issue and is working on a resolution. 

Thank you, 

CCC IT 

MyCCC Login Issue - 11/27/17 - Resolved

On 11/27/17 MyCCC became unavailable from the start of the day to 4:20pm.  During this time IT worked with multiple vendors to resolve the issue and at 4:20 MyCCC became available.

Thank you for your patience,
- IT

Arogs issues/ Server issues - 11/8/2017 - Resolved

The College is currently experiencing some server issues. There may be some intermittent issue with programs such as Argos and the Multi-plan Application ( ITC ). IT is currently working on resolving this issue and will update this blog when further information is available.

Thank you,
CCC IT

MyCCC Login and Timeout Issues - 11/7/2017 - Resolved

MyCCC was updated on 11/4/17 and due to this the bookmarks of all users need to be updated to myccc.corning-cc.edu.  Until your bookmarks are updated you will experience login authentication error issues.

Also, logins will timeout after 10 minutes and will not allow access to Blackboard, My Banner, Gmail, and Argos after the 10 minutes have passed.  IT is working on the issue but if you cannot access these applications please logout and back in.

Thank you,
- IT

Instructions for Firefox

Instructions for Edge

Instructions for Internet Explorer

Instructions for Google Chrome 

MyCCC Slowness - 10/25/2017 - Resolved

MyCCC is experiencing some slowness. MyCCC will allow you to log on it will take some time. IT is working with our vendors to see what could be causing the issue.

Thank you, 

CCC IT

UPDATE: MyCCC was updated on 11/4/17 and has not experienced any slowness since.

- IT

Campus Phones Down - 10/23/2017 - Resolved

The phone system is currenlty down. IT is aware of the issue and working on resolving it. An announcement will be posted on the IT Channel once the situaiton has been resolved. Please look at the IT channel for any updates on the situation. 

UPDATE:
Phones have been restored

Thank you, 

CCC IT

MyCCC Login Issue - 10/12/2017 - Resolved

As of 10/12/2017 around 4:10pm, we are experiencing login issues with MyCCC.  We are working to resolve these issues as soon as possible and we appreciate your patience.

Update:  This issue has been resolved on 10/12/2017 at 8:00pm.

Print Management Down - Paper Cut - 10/02/2017 - Resolved

The College's print management system is currently down. Our vendor is looking into this. IT will post once the issues is resolved. Please do not send any print jobs to the printers till they are operational. The vendor will be refunding all prints during this time. 

Thank you, 
CCC IT 


UPDATE:

The College's print management system was down this morning. Our print vendor OES will be refunding all prints that were charged to students during this time. If you have any questions about the refund please stop by print shop in C007.

Thank you, 

CCC IT 

ITEC services impacted - 9/25/17 - Resolved

ITEC has started seeing network interruptions around 11:00am from Level3 this morning.  This is impacting connectivity for the ITEC and SICAS teams.  It may also be causing network connectivity performance issues accessing services located at ITEC. Such services may include Blackboard and the SUNY Library.

This has been resolved by ITEC at 3:30 9/25/17

MyCCC Experience Slow Performance - 8/31/2017 - Resolved

MyCCC is currently experiencing some slow performance.  IT is aware and is currently working on the issue. IT will let the campus community know when the issue has been resolved.

Thank you,
CCC IT


The current issue has been resolved. If anyone experiences this issue again, please contact the IT Service Desk at 607-962-9555. 

- CCC IT

Wireless down all campus locations - 8/25/17 - Resolved

Wireless is down for all campus locations at this time. IT is aware of the issue and is working on a resolution.

Thank you,
CCC IT


Wireless is back up for all campus locations. If you are still experiencing issue please contact the IT Helpdesk at 607-962-9555 or helpdesk@corning-cc.edu.

Thank you,
CCC IT

SPAM - 8/4/2017 - Resolved

If you received an email from Nancy Latour please mark it as SPAM in your email.  If you clicked on links in the email please change your MyCCC password. If you have quesitons contact the IT Helpdesk at 607-962-9555.

Thank you,
CCC IT