Banner Outage - 6/17/19 - resolved

We are experiencing an issue with Banner and SUNY technology support is looking into the issue.

Update: IT has been working with SUNY hosting services to restore access to Banner forms and Self-Service Banner (myBanner).  The Banner forms services are working but myBanner is still not available.  This is our highest priority and we apologize for this extended outage.  We have escalated this problem with the SUNY hosting service.

Update:  SUNY has restored services, please let our Helpdesk (607)962-9555 know if you are experiencing any issues.

IT

Email Spam 3/14/2018

If you receive an email regarding Human Resources or Management are conducting an employment verification please delete the email. That email is a SPAM. IT is aware of the situation. 

Thank you, 

CCC IT 

Gmail Issue - 1/8/2018 - Resolved

3:41 p.m.

Email is back up and running now. If you are experiencing any issue please contact the IT Helpdesk at 607-962-9555 or by email helpdesk@corning-cc.edu.

Thank you, 

CCC IT 

12:45 p.m.

Currently users who log out of MyCCC or gmail will not be able to get back into the email system. Users who try to get back into their email will be met with an error message stating that "user credentials are not yet valid." IT is aware of the issue and will be working on getting the system back up. Please check back for an update regarding the issue.

Thank you,
CCC IT

MyCCC Email/ Calendar Icon Authentication Issue - 12/22/2017 - Resolved

If you receive the following error message while clicking on the Email/Calander link in MyCCC

"This service cannot be accessed because your login credentials are not yet valid. Please log in and try again. We are unable to process your request at this time, please try again later."   

IT is working on the issue and will post an update when there is more information.    If you are currently in your email please do not log out until we resolve this issue. 

Thank you, 

CCC IT 

Start time 9:15 a.m.
End time 12:08 p.m.


The issue with Email/ Calendar has been resolved. A reboot of the server brought MyCCC and Email on line. If you experience any other issues please contact the helpdesk at 607-962-9555.

Thank you, 
CCC IT 

Security Questions for MyCCC - 12/8/17 - Resolved

When logging into MyCCC security questions need to be filled out. The questions are for new users and old users. IT is sorry for any inconvenience but the fix was needed for all accounts.

If you have any questions please feel free to contact the helpdesk at 607-962-9555 or email helpdesk@corning-cc.edu.

Thank you,
CCC IT

Banner Production Down - 12/4/2017 - Resolved

Banner Production is currently down. IT is aware of the issue and is working on it. Please check back here for an update once it is back up and running.

Thank you,
CCC IT

MyCCC Slowness & Banner INB Non-Responsive - 11/29/2017 - Resolved

Currently MyCCC is experiencing slowness issue, Banner INB is also non-responsive. IT is aware of these issue and is working on a resolution. 

Thank you, 

CCC IT